Shipping, Refunds & Returns


Orders are typically processed by myze the same business day if received by us before 1:00 p.m. Eastern Time, Monday through Friday. Otherwise, they are processed the next business day (Monday through Friday excluding holidays).  Note: We or shipment carriers may get backlogged during sale events and the holiday season, which could delay your shipment.  

Orders are shipped from New York, via the United States Postal Service (USPS).  We ship domestically within the 50 States of the United States and the District of Columbia. We do not offer international shipping. We offer free standard shipping on orders over $40 (pre-tax). Orders under $40 ship for a flat rate of $5.95 (standard shipping) and $9.95 (express shipping).

Once shipped, you will receive a confirmation email with your tracking number.  If you did not receive your shipment confirmation email or have any additional questions about your order, please contact We’re always happy to help out! Please allow approximately 3-5 business days to receive your order.

Refunds and Returns Policy

myze accepts returns of unused and unopened products, if approved by our customer service team. All returns must accompanied by proof of purchase, purchased online within thirty (30) days of shipping date, provided the products are in their original condition, with packaging unopened/sealed and labels intact. However, sales of accessories and eye masks and Clearance merchandise are final. 

To start a return, please contact us at  If your return is accepted, we will be glad to send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are returned without first contacting us will not be accepted. Once we receive your return, we will issue store credit, less the original shipping fees which are non-refundable.

For subscription orders, we can only accept returns (if approved) on the first purchase, not on subsequent months. You are always able to change or cancel your subscription by logging into your account.

You are also entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. This does not affect your statutory rights. In the event your claim is justified, the purchase price will be refunded as store credit.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right on your behalf.

These policies apply to all products, site-wide.